Cisco Unified IP Phone 7965G and
7945G Phone Guide for Cisco Unified
Communications Manager 7.0
(SCCP and SIP)
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
Common Phone Tasks
Softkey Definitions
AbbrDial
Dial using a speed dial index
number
View online help on Press
phone
.
Answer
Back
Answer a call
Place a call
Go off-hook before or
after dialing a number.
Return to the previous Help topic
QUICK REFERENCE
Redial a number
Press Redial.
Barge
Add yourself to a call on a shared
line
Switch to handset
during a call
Pick up the handset.
CallBack
Cancel
Receive notification when a busy
extension becomes available
Switch to speaker or Press
headset during a call hang up the handset.
or
, then
Cancel an action or exit a screen
without applying changes
Mute your phone
Use your call logs
Press
Press
.
cBarge
Add yourself to a call on a shared
line and establish a conference
to choose a
call log. To dial, highlight
a listing and go off-hook.
CFwdALL Setup/cancel call forwarding
Clear
Delete records or settings
Close the current window
View conference participants
Create a conference call
Edit a number
Press EditDial, << or >>.
Press Hold or Resume.
Close
Cisco Unified IP Phone
7965G and 7945G for
Cisco Unified
Hold/resume a call
ConfList
Confrn
Delete
Transfer call to new Press Transfer, enter the
number
number, then press
Transfer again.
Remove characters to the right of
the cursor when using EditDial
Communications
Manager 7.0
Place an intercom call Press intercom button,
enter a number if
Details
(SCCP only)
Open the Details record for a
multiparty call in the Missed Calls
and Received Calls logs
(SCCP and SIP)
necessary, and speak after
you hear the tone.
Start a standard (ad Press more > Confrn, dial
hoc) conference call the participant, then press
Confrn again.
Softkey Definitions
Phone Screen Icons
Button Icons
Dial
Dial a phone number
DirTrfr
(SCCP only)
Transfer two calls to each other
DND
Turn on/off Do Not Disturb
(DND)
Common Phone Tasks
EditDial
EndCall
Edit a number in a call log
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in the United States and certain other countries. All other trademarks
mentioned in this document or Website are the property of their respective
owners. The use of the word partner does not imply a partnership relationship
between Cisco and any other company. (0705R)
Disconnect the current call or the
current intercom call
Erase
Exit
Reset settings to their defaults
Return to the previous screen
© 2008 Cisco Systems, Inc. All rights reserved.
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Video enabled (SCCP only)
GPickUp
iDivert
Join
Answer a call that is ringing in
another group or on another line
Phone Screen Icons
Feature assigned to button
Mobility assigned to button
Hold assigned to button
Call Forwarding enabled
Divert or redirect a call to a voice
message system
Call on hold
Join together existing calls to
create a conference
Connected call
Links
View related Help topics
Display the Help main menu
Host a Meet-Me conference call
Display additional softkeys
Make a new call
Conference assigned to button
Transfer assigned to button
Incoming call
Main
Off-hook
MeetMe
more
Phone service URL assigned to
button
On-hook
New Call
OPickUp
Shared line in use
Message waiting
Authenticated call
Encrypted call
URL entry is ready to edit (SIP only)
Answer a call that is ringing in an
associated group
Option selected
Park
Store a call using Call Park
Feature enabled
PickUp
Answer a call that is ringing on
another phone in your group
QRT
Submit call problems to the system
administrator
BLF- monitored line is in-use
BLF-monitored line is idle
Button Icons
Redial
Redial the most recently dialed
number
Messages
BLF-monitored line is ringing (BLF
Pickup)
Services
Remove
Resume
RmLstC
Remove a conference participant
Resume a call on hold
Speed-dial, call log, or directory
listing (line status unknown)
Help
Drop the last party added to a
conference call
Line in Do Not Disturb (BLF feature)
Directories
Settings
Save
Save the chosen settings
Search for a directory listing
Select a menu item or call
Transfer a call
Intercom line in idle state
Search
Select
Intercom line in one-way audio
Volume
Speaker
Transfer
Update
Intercom line in two-way audio
Refresh content
Mute
Handset in use
VidMode
Choose a video display mode
(SCCP only)
Headset in use
Headset
<<
>>
Delete entered characters
Speakerphone in use
Move through entered characters
Contents
Getting Started
Using this Guide
1
Finding Additional Information
Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials
Safety and Performance Information
Cisco Product Security Overview
Accessibility Features
2
2
3
Connecting Your Phone
An Overview of Your Phone
Understanding Buttons and Hardware
Cleaning and Maintaining the Phone Screen 16
Basic Call Handling 20
Placing a Call—Basic Options 20
Placing a Call—Additional Options 21
Answering a Call 23
Ending a Call 25
Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0
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Using Join 34
Using cBarge 34
Understanding Barge Features 43
Using Barge Features 44
Preventing Others from Viewing or Barging a Shared-Line Call 44
Using BLF to Determine a Line State 45
Making and Receiving Secure Calls 46
Tracing Suspicious Calls 47
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Using a Speakerphone 53
Using AutoAnswer with a Headset or Speakerphone 54
Setting Up Speed Dials on the Web 68
Setting Up Phone Services on the Web 70
Controlling User Settings on the Web 72
Controlling Line Settings on the Web 72
Setting Up Phones and Access Lists for Mobile Connect 75
Using Cisco WebDialer 77
Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0
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Understanding Additional Configuration Options 79
Troubleshooting Your Phone 82
Viewing Phone Administration Data 83
Using the Quality Reporting Tool 83
Cisco One-Year Limited Hardware Warranty Terms 85
Index 87
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Getting Started
Using this Guide
completely for a solid understanding of your phone’s capabilities or refer to the table below for
pointers to commonly used sections.
If you want to...
Then...
Explore your phone on your own Press
on the phone when you need assistance.
Review safety information
Connect your phone
See Safety and Performance Information, page 2.
See Connecting Your Phone, page 4.
Use your phone after it is installed Start with An Overview of Your Phone, page 8.
Learn what the button lights mean See Understanding Buttons and Hardware, page 8.
Learn about the phone screen
Make calls
See Understanding Phone Screen Features, page 15.
See Placing a Call—Basic Options, page 20.
See Using Hold and Resume, page 25.
See Using Mute, page 26.
Put calls on hold
Mute calls
Transfer calls
See Transferring Calls, page 28.
Make conference calls
Set up speed dialing
Share a phone number
See Making Conference Calls, page 32.
See Speed Dialing, page 39.
See Using a Shared Line, page 42.
Use your phone as a speakerphone See Using a Handset, Headset, and Speakerphone, page 52.
Change the ring volume or tone
View your missed calls
See Changing Phone Settings, page 55.
See Using Call Logs, page 57.
Listen to your voice messages
See softkey and icon definitions
See Accessing Voice Messages, page 63.
Refer to the Quick Reference Card in the front of this guide.
Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0
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Finding Additional Information
You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at
this URL:
You can access the Cisco website at this URL:
International Cisco websites can be accessed from this URL:
You can access the most current Licensing Information at this URL:
http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/openssl_license/7900_ssllic.htm
l
Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials
(SCCP phones only)
Cisco Unified IP Phone 7900 Series eLearning tutorials use audio and animation to demonstrate basic
calling features. You can access eLearning tutorials online (for several phone models) from your
personal computer. Look for the eLearning tutorial (English only) for your phone model in the
documentation list at the following location:
Note
Although eLearning tutorials for the 7965G and 7945G Cisco Unified IP Phone are not
available, refer to the Cisco Unified IP Phone 7900 Series eLearning tutorials for an overview
of the common IP phone features and functionality.
Safety and Performance Information
Refer to these sections for information about the impact of power outages and other devices on your
Cisco Unified IP Phone.
Power Outage
Your accessibility to emergency service through the phone is dependent on the phone being powered.
If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not
function until power is restored. In the case of a power failure or disruption, you may need to reset or
reconfigure equipment before using the Service or Emergency Calling Service dialing.
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Using External Devices
The following information applies when you use external devices with the Cisco Unified IP Phone:
Cisco recommends the use of good quality external devices (such as headsets) that are shielded against
unwanted radio frequency (RF) and audio frequency (AF) signals.
Depending on the quality of these devices and their proximity to other devices such as mobile phones
or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take
one or more of the following actions:
•
•
•
•
•
Move the external device away from the source of the RF or AF signals.
Route the external device cables away from the source of the RF or AF signals.
Use shielded cables for the external device, or use cables with a better shield and connector.
Shorten the length of the external device cable.
Apply ferrites or other such devices on the cables for the external device.
Cisco cannot guarantee the performance of the system because Cisco has no control over the quality
of external devices, cables, and connectors. The system will perform adequately when suitable devices
are attached using good quality cables and connectors.
Caution
In European Union countries, use only external headsets that are fully compliant with the
EMC Directive [89/336/EC].
Cisco Product Security Overview
This product contains cryptographic features and is subject to United States and local country laws
governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors
and users are responsible for compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local
laws, return this product immediately.
Further information regarding U.S. export regulations may be found at
Accessibility Features
A list of accessibility features is available upon request. You can find more information about Cisco
accessibility features at this URL:
Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0
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